Customer satisfaction is important to us and we understand that every return issue is different. Thus, we will consider returns that do not meet the terms below and handle them fairly on a case-by-case basis. 

We also fully understand how all pets are different, and sometimes a pet would prefer a cardboard box over a nice, high-quality piece of furniture. So before giving up, please try these suggestions to help acclimate your pet to their furniture: TopNotchPetFurniture/GetPetUsingFurniture

 

Return Policy

All returns must be authorized by us in advance and meet the following requirements:

If a product is received defective or damaged, Top Notch Pet Furniture will repair, replace, or refund accordingly upon mutual agreement between both parties.

Terms below assume the product was not received defective or damaged:

• All returns must be made within 15 days of your receipt of the merchandise. A copy of the invoice and payment receipt must be included with the return of the merchandise.
• All returns are subject to a 15% - 20% restocking charge, and shipping or pickup cost depending on the product and customer location.
• All returns must be clean, unused, in original condition, and determined by us to be suitable for resale by us to our other customers.
• Credit card returns will be credited to the credit card account and check payment returns will be refunded within 10 days of receipt of the returned merchandise in good, re-sellable condition.
• Top Notch Pet Furniture is not responsible for return shipping cost or any shipping damage.
• Cancellation of in-process orders will be subject to a prorated refund based upon material and labor spent to date.
• Return of finished custom orders will not be accepted.
• Clearance items are sold “as is” and are not returnable.

Your Friends at Top Notch Pet Furniture